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Private Security Training · Awareness & Conduct

De-escalation & Conflict Management

Managing anger, frustration and confrontation with communication rather than force: recognising escalation early, positioning and distance, tone and language, disengagement, and knowing when to withdraw and call for help.

Intermediate 8 hours

Learning objectives

  • Recognise escalation indicators early
  • Apply verbal de-escalation techniques under pressure
  • Use distance, positioning and withdrawal safely
  • Know when to disengage and summon assistance

Course modules

  1. 01Understanding conflict and escalation
  2. 02Verbal de-escalation techniques
  3. 03Distance, positioning and body language
  4. 04Managing groups and bystanders
  5. 05Disengagement and calling for help
  6. 06Post-incident reporting and welfare

Assessment and certification

Role-play assessment with structured feedback.

Certificate of Completion issued on successful assessment. This programme is communication based and does not include physical intervention instruction.

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