Civilian Self-Protection & Personal Safety · Personal & Family Safety
Safe Communication With Emergency Services
Calling for help effectively when it matters: what the operator needs, in what order, how to describe a location precisely, staying on the line, and helping others make the call.
Learning objectives
- Give location and situation information clearly
- Answer operator questions in a useful order
- Use device emergency features and location sharing
- Support arriving responders on scene
Course modules
- 01What the operator needs and why
- 02Describing locations precisely
- 03Staying on the line and following instructions
- 04Device emergency features and medical IDs
- 05Calling on behalf of someone else
- 06Meeting and guiding responders
Assessment and certification
Simulated call exercise.
Certificate of Completion available on request.
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