What does claims-made mean?

Most professional indemnity policies respond to claims first made and notified during the policy period, regardless of when the work was done. Continuous cover matters, which is why lapses are risky.

Business

Professional & General Liability

Liability protection for advice, services and everyday operations — covering claims of negligence, injury or property damage, subject to policy terms.

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What it covers

Professional indemnity for negligent advice, design or service
General and public liability for third-party injury and property damage
Legal defence costs within the policy limits
Contractual liability where accepted by the insurer

Commonly excluded

Known circumstances existing before inception
Fraudulent, dishonest or deliberate acts
Fines, penalties and punitive awards where uninsurable
Work outside declared professional disciplines

Eligibility

Declared professional activities and qualifications
Acceptable claims history
Documented quality and contracting procedures

How a claim works

01Notify any claim or circumstance immediately — late notice can prejudice cover
02Do not admit liability or negotiate directly
03Provide the contract, correspondence and project file
04Insurer-appointed lawyers manage the defence

FAQ

Professional & General Liability questions

Practical answers on how this instrument behaves in a real transaction.

Important notice

Osford Risk Group is not an insurer, surety or guarantor. Descriptions on this page are illustrative and are not an offer of cover or a statement of what any policy will pay. Actual coverage, exclusions, limits, deductibles, premiums, eligibility and availability depend on the insurer or surety, the underwriting outcome, the wording of the issued policy, bond or guarantee, and the law of the relevant jurisdiction. Regulated activity is arranged through appropriately licensed partners.

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